Westin Hotels & Resorts
are an upscale [1] hotel chain owned by Starwood Hotels & Resorts Worldwide. As of 2005 Westin operated over 120 hotels in 24 countries.
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History
In 1930, hotel owners
Severt W. Thurston and
Frank Dupar, both of
Yakima, Washington USA, formed a
partnership in order to manage their hotels more efficiently. Together with Peter and Adolph Schmidt they formed Western Hotels, with seventeen properties, all but one in the state of
Washington.
[2]
Early management developed each property individually. After more than two decades of rapid growth, prompting a name change in 1954 to Western International Hotels, many of its properties were merged into a single corporate structure in 1958, and the company went public in 1963. For its 50th anniversary in 1980, it changed its name again to the current Westin Hotels & Resorts.
In 1970, the chain was acquired by
UAL Corporation. In 1987, UAL Chairman Richard Ferris announced a plan to make UAL into Allegis, a travel
conglomerate based around
United Airlines,
Hertz Rent a Car,
Hilton Hotels, and Westin and linked by
Apollo. This strategy failed, however, and Westin was sold to
Aoki Corporation of
Japan. In 1994 Aoki sold it to Starwood Capital, real estate investment firm and parent of
Starwood Lodging, and
Goldman Sachs, an investment bank. In 1998 Starwood assumed full ownership of the company.
[
]
Westin claims to have been the first hotel chain to introduce guest credit cards (in 1946), 24-hour room service (1969), and personal voice mail in each room (1991). [3]
Westin markets certain amenities available in its properties to the public under the brand name Heavenly
. In 2005, Westin became the first hotel company to gain a national retail store presence when Nordstrom started carrying the Heavenly Bed
line in more than 60 stores.
Westin is refreshed its partnership with United Airlines in 2008. United offers pillows and blankets from their Heavenly Bed line on select United premium service routes between New York City and California, as well as Westin decorations and scents in some Red Carpet Club lounges. [4]
Gallery
References
- J.D. Power and Associates 2002 North America Guest Satisfaction Survey
- Westin Hotels and Resorts Records, 1905-2004
- Westin History
- February Special: A 29th Day to Save - WSJ.com