How do I contact StubPass?
You can email our customer support 24/7 at support [at] stubpass.com or call our toll
free 800 number. Feel free to contact us at any time; we would be happy to assist
you with questions or orders.
How does StubPass offer so many tickets for so many events?
The tickets listed on StubPass are being listed by highly regarded Ticket Brokers
from all around the country. These brokers go to great lengths to acquire tickets
to sold-out and premium events. StubPass is able to offer so many tickets and a
great selection of seats by polling thousands of Ticket Brokers’ inventories. We
monitor the response and performance of our Ticket Brokers to ensure the highest
standard of relations to our customers.
What is a Ticket Broker?
A broker is defined as "One hired for a fee to negotiate purchases, contracts, or
sales." A ticket broker is a person who does just that. A ticket broker buys tickets
outright from the seller in the hopes that they can sell them for a profit. If the
market drops or the tickets don't sell, the broker incurs the loss. The other way
a Ticket Broker can sell tickets is by taking the tickets from the seller on consignment
and keeping a portion of the proceeds if they are sold. Either way, a ticket broker
provides the link between buyers and sellers for a fee.
How do I know my transaction is secure and my personal information is protected?
StubPass uses the highest measures on all information captured. Our infrastructure
is based on a detailed network with firewalls and secure data centers. Everyday,
our website and server is tested by HackerSafeTM in order to ensure that our customers’
information can NOT be compromised. All of the transactions on StubPass are processed
with 128-bit encryption. We invite you to shop with confidence knowing that your
personal information is protected at all times.
Where can I review your site terms and policies?
. If you
have any questions about anything in the terms or policies, we would be happy to
provide you with a further explanation. These links are available at the bottom
of every page of the site.
Why can’t I purchase a single ticket?
We are able to offer so many tickets because we have relationships with thousands
of Ticket Brokers across the country. These Brokers are often unwilling to break
up large numbers or even groups of tickets in order to provide a smaller odd number
of tickets to a group of one, three or five. Our best suggestion is that if you
have a small, odd number in your party, we recommend you look for an odd numbered
group of tickets and choose from that group. If you are unable to find the amount
of tickets you need, contact the StubPass representatives and we’ll do our best
to meet your needs.
If I order multiple tickets, are the seats all together?
Yes, all of our tickets are for consecutive seats in a row. If the seats are not
together, this will be noted.
What is your return & refund policy?
at User Agreement
What happens if I lose my tickets?
Our tickets are not replaceable, so we encourage our customers to put their tickets
in a safe, memorable place so that they are not lost, destroyed or accidentally
misplaced. If the tickets are lost, we will not be able to provide you with replacement
customer agreement at User Agreement
How do I know that the tickets listed on StubPass are authentic?
All of the tickets in the StubPass broker inventory are guaranteed to be 100% authentic
and legitimate tickets.
What is the StubPass 100% Guarantee?
StubPass Guarantees that all tickets are authentic and valid for entry; that the
tickets we deliver will be the same, equal or better than those originally requested;
and that all tickets will be delivered in a timely manner. To review our full guarantee,
please go to Guarantee
Can I make last minute orders on the day of the event?
Yes, you can make last minute orders with StubPass. However, this will require some
extra effort on our part, so we recommend that you give us a call for these last
minute orders at our toll free 800 number so that we can fulfill your request.